PARTY RENTAL POLICIES
Payment & Terms
At the time your reservation is made, 50% of the rental amount is required. Payment is required when an item is picked up or reservation is made (excluding open account customers). A reservation must be paid in full at least 2 weeks before the day of pickup. We do not deliver or pull items until payment has been received and we have a signed contract on file. We accept Visa and Master Card, cash, check, or debit card with Visa or Master Card emblem. When paying with cash, check or debit card a valid credit card is needed for preauthorization or cash deposit is required.
A cancellation fee of the rental may be charged on all cancellations of reservations.
We reserve the right to modify charges for a broken, missing, damaged or dirty item after items have gone through final inspection.
Delivery/Pickup & Set-Up/Take Down
Typical delivery/pickup hours are Monday through Friday, during business hours. We cannot guarantee a specific delivery/pickup time without additional charge. We will give you an approximate time frame if deliveries/pickups go as planned.
All delivered equipment is dropped off in stacks as close to your requested area as can be reached with our delivery vehicle. All basic delivery/pickup is tailgate to tailgate.
If items must be transported to a specific area, i.e. inside building, upstairs, elevators, etc., additional fees are charged. Setup and breakdown services are available at an additional fee. If you set up the equipment, it is also your responsibility to break it down and return it to the place where it was delivered. If we show up for pickup and equipment is not ready, an additional fee will be charged.
All items being picked up must be in the same location as we delivered them.
We will not set up or drop items, tents included, unless we have a representative on site.
Tent Staking and Installation
Tents we install will be staked into the ground. An additional fee may apply if we are staking into asphalt/concrete; please let us know in advance so we will bring the proper equipment. An additional drilling/patching fee will apply. If severe weather is predicted, we reserve the right to refuse to install a frame tent.
We use Louisiana One Call to do an inspection of the property’s underground. We need a minimum notice of 96 hours before the installing of the tent in order for LA One Call to do an inspection.
We are not responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc. Keep in mind that overhead clearance (i.e. electrical wires, tree branches, etc.) is also necessary.
Scrape solid food and debris from items and rinse clean, then return to the appropriate crates, return glassware to racks, and return flatware to buckets. We charge hourly for cleaning if not returned this way. You are responsible for any missing or damaged dishware and glasses and will be charged accordingly.
Note: These policies do not supersede what is stipulated in the signed rental contract.